Last updated: September 13, 2026
60-day return eligibility
You may request a return within 60 calendar days after delivery. To qualify, products must be unused, unopened, in their original packaging, with all seals intact, and in condition suitable for resale. Proof of purchase and prior return authorization are required.
Return authorization
Email patrick@dwellnessu.com before sending any return. Include the order number, quantity, reason for return, and photos if requested. Approved returns will receive instructions and the complete deliverable address for our returns facility in Deer Park, NY 11729. Unauthorized returns, or returns sent to the Wyoming company address, may be refused or lost.
Return shipping
For a non-defective return, the customer is responsible for return shipping, insurance, and safe delivery. Original outbound shipping charges are not refundable. For products that were damaged in transit, defective, or shipped incorrectly, DW Support LLC will provide an appropriate replacement, refund, or return-shipping solution after reviewing the claim.
Items not eligible for return
- Opened, used, altered, relabeled, or damaged products not caused by us or the carrier
- Products with broken seals or packaging that is not suitable for resale
- Returns requested more than 60 days after delivery
- Products purchased from a third party rather than directly from DW Support LLC or this store
Inspection and refunds
Returned products are inspected after receipt. If approved, the refund will be issued to the original payment method. Please allow 5–10 business days after approval for processing; your bank or payment provider may need additional time. Any item that does not meet the eligibility requirements may be refused or returned to the customer at the customer’s expense.
This policy does not limit rights that cannot be waived under applicable law.