Last updated: September 13, 2026
Order processing
Paid and verified U.S. wholesale orders are normally processed within 1–2 business days. Business days exclude weekends and U.S. federal holidays. Orders may require additional review if payment, inventory, or delivery information needs confirmation.
Estimated delivery
After shipment, estimated delivery within the United States is 3–7 business days. Delivery dates are estimates and are not guaranteed. Carrier disruptions, severe weather, holidays, address issues, and other circumstances outside our reasonable control may cause delays.
Shipping charges and carriers
Available shipping methods and charges are shown at checkout or on the applicable invoice. Depending on order size and destination, we may use parcel or freight service. Tracking information will be sent when available.
Address accuracy
The customer is responsible for providing a complete and accurate delivery address. Contact us immediately if an address correction is needed. We cannot guarantee changes after an order has entered fulfillment. Additional carrier charges caused by an incorrect or incomplete address may be charged to the customer.
Damaged, missing, or incorrect shipments
Inspect the shipment promptly after delivery. If cartons are damaged, items are missing, or the wrong products were delivered, contact patrick@dwellnessu.com within 7 calendar days and include the order number, a description, and clear photos when applicable. Keep all products and packaging until the claim is resolved.
Outside the United States
This policy applies to U.S. domestic orders. Contact us before placing an order for any destination outside the United States.